Orders and payments

Orders

1. How to place an order:
   • Browse our online store and add the products you want to the shopping cart.
   • Once all the items have been selected, proceed to the checkout page.
   • Fill in your personal and shipping details.
   • Review your order and confirm the purchase.
2. Order confirmation:
   • You will receive a confirmation email with the details of your order.
   • You can check the status of your order in the “My Account” section.
3. Modification or cancellation:
   • To modify or cancel an order, please contact our customer service department within 24 hours of placing the order.
   • If your order has already been processed, it will not be possible to make modifications or cancellations.

Payments

1. Payment methods:
   • We accept all major credit and debit cards (Visa, MasterCard).
   • You can also pay via PayPal.
2. Payment security:
   • We use SSL encryption technology to ensure that your personal and payment information is secure.
   • We do not store your credit card details on our servers.
3. Facturación:
   • Once your order is confirmed, you will receive an electronic invoice in your email.
   • If you need a paper invoice or have any questions about billing, please contact us.
4. Payment issues:
   • If you encounter any problems when making the payment, check that the details entered are correct and that your card is enabled for online purchases.
   • For any inconvenience, our customer service team is available to assist you.

Refund Policy

1. Reembolsos:
   • If you wish to return a product, please review our return policy and follow the steps provided.
   • Once the return is approved, the refund will be processed to the same payment method used for the purchase.
   • Refund times may vary depending on the payment method and bank.
2. Consultation and Assistance:
   • For any queries related to orders and payments, please contact our customer service team through the contact form on our website or by calling +34 93 864 80 27.