FAQs
Generic
To find out where the closest store to your town is, go to the ‘WHERE TO SHOP’ section on the website.
You can use the search engine by name of city or postcode. We’re probably closer than you think!
The Casualplay warranty for carseats lasts 2 years all over the world except the following countries: XX, YY, where the guarantee lasts XXX.
The warranty covers all the components of each product, except for those that are worn from use, such as the wheels or upholstery.
It’s as easy as taking your receipt to the store where you bought the Casualplay stroller or carseat and ordering the piece.
You can also call us on +34 938 648 027 or write to our email address informacion@play.es, and we’ll be happy to handle the incident immediately in order to solve it as quickly as possible.
We’re famous for going to great lengths for our customers!
The instruction books of our strollers, pushchairs and accessories are available on the website.
To download the manual you want, click on the product and go to the INSTRUCTIONS menu. Click on the link and it will take you to the document, which you can either read on the screen or download and save on your device.
Pushchairs
Yes. You can buy accessories or spare parts for 5 years after the product has stopped being manufactured.
It’s super-easy. Just go to the ACCESSORIES section of our website, where you’ll find all the accessories you need for your stroller.
Go to the Pushchair page on our website. If you click on the item you’re interested in, you’ll find the technical information on the stroller with its size, weight and specifications.
Carseats
Absolutely! At Casualplay, we take safety very seriously.
Our carseats are approved under ECE R44/04 or R129 (i-Size) standards and have all the safety and quality guarantees. .
It is the United Nations regulation for approval of Child Restraint Systems (CRS).
All the child restraint devices used in European Union countries must meet the standards of this regulation.
This regulation stipulates a series of tests and checks that validate the effectiveness of a child safety device during an impact or accident.
Likewise, it verifies the stability of the product’s features by monitoring its manufacturing.
It also classifies carseats and divides them into 5 ‘mass groups’ with different specifications:
- Group 0 for children of a mass less than 10 kg.
- Group 0+ for children of a mass less than 13 kg.
- Group I for children of mass from 9 kg to 18 kg.
- Group II for children of mass from 15 kg to 25 kg.
- Group III for children of mass from 22 kg to 36 kg.
The new ECE R129 i-size regulation, which has been in force since 2013, was created with the goal of simplifying the process of choosing and using child carseats by making them more universal and easier to use.
The R129 bears in mind new safety standards. Among other measures, it has added a new side collision test that guarantees better protection for children in the event of this kind of impact.
In the new R129 regulation, each restrain system indicates both the height (minimum and maximum) and the maximum weight of the children that may use it. In this way, they are classified by the following heights:
- 40-83 cm
- 40-105 cm
- 100-150 cm
- 76-150 cm
Plus, i-Size seats use the ISOFIX fitting system to simplify their installation.
And as a new development, carseats approved under I-sizeregulation R129 guarantee that babies travel facing backwards until they are at least 15 months old.
The child restraint system
□ It is fitted with the seatbelt (universal category) and can be installed in any seat whose seatbelt has a three-point attachment system.
□ It is fitted with ISOFIX and a TOP TETHER (universal category) and can be installed in any vehicle seat that has ISOFIX and TOP TETHER attachments.
□ It is fitted with ISOFIX and SUPPORT LEG (semi-universal category); check the SRI manual for the list of compatible vehicles and the seats in which it can be installed.
We recommend that you check your vehicle instruction manual to ascertain the compatibility of the vehicle’s seats with the different child restraint systems.
